December 14, 2017, 6:13 am
Author:
dieselboy
Posted: Thu Dec 14, 2017 3:13 pm (GMT+1)
I'm using ArchiCAD 21 USA Full Version, latest update. I go to edit; search and replace text; enter my text parameters, and hit start search. The wheel spins and then the program crashes.
Anyone else's program doing this? Maybe Graphisoft Tech Support should be informed with Bug ID's?
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US AC 21, latest update / Windows 10 / Intel i7-7820x 8-Core / 32 GB 3200 mhz DDR4 / Sapphire Radeon RX570 8GB
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December 12, 2017, 7:45 pm
Author:
s2art
Posted: Wed Dec 13, 2017 4:45 am (GMT+1)
A colleague has installed the 5010 update, and now when she goes to 3D window there is no Open GL option. In the 3D Styles dialogue there is only the Vectorial Engine option available from the drop down 3D Engine setting for all styles. Is this a bug or should she run the update again? Or go back to the previous (3009) update?
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S t u a r t . R o s e
LAD Architecture
AC19 8000 NZE
AC20 5025 NZE
HP Envy Notebook + 27"
Intel i7-6500 2.5GHz, 16GB RAM, Windows 10
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December 12, 2017, 7:59 pm
Author:
Barry Kelly
Posted: Wed Dec 13, 2017 4:59 am (GMT+1)
I just updated to 5010 and it is all good for me.
Try the old IT fall-back of re-start the machine.
If still no luck run the update again.
Last resort roll back or re-install.
Barry
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Versions 6.5 to 21
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 7 64bit
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December 13, 2017, 12:16 pm
Author:
s2art
Posted: Wed Dec 13, 2017 9:16 pm (GMT+1)
Thanks Barry.
Tried a full re-install and restart but that doesn't seem to have fixed the problem
I'm wondering now if it is specific to the file itself, or to a particular computer. The file has this issue on a couple of computers here, but not mine, and other files work OK for everyone. On one of the machines where it did not work we got an "OpenGL has been disabled" error message (attached).
So in summary:
Computer no. 1 - No OpenGL in any file
Computer no. 2 - No OpenGL in one file, OpenGL OK in other files
Computer no. 3 - OpenGL OK in problem file and all others too.
Maybe this discussion should be moved somewhere else, as I now don't think it is related to the update.
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S t u a r t . R o s e
LAD Architecture
AC19 8000 NZE
AC20 5025 NZE
HP Envy Notebook + 27"
Intel i7-6500 2.5GHz, 16GB RAM, Windows 10
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December 14, 2017, 9:03 am
Author:
altruno
Posted: Thu Dec 14, 2017 6:03 pm (GMT+1)
I place a detail marker and link it to a drawing but the marker will randomly disappear. I zoom out and the markers will reappear. Anyone with similar problem.
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Archicad 21
Dell Precision 7510
i7 32 gb
Windows 10
amd firepro
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December 22, 2017, 3:19 am
Author:
fuzzytnth3
Posted: Fri Dec 22, 2017 12:19 pm (GMT+1)
I installed the 5010 update today but I am now getting a lot of crashes when I go to the 3d window.
If I select one element eg. a wall I do a "show selection in 3d" it works however when I activate the 3d window with nothing selected and most of the Model being displayed in the Plan window it crashes.
I have reported the above to UK UAS support together with Crash Log IDs
Any ideas how to proceed or should I uninstall and take ArchiCAD back to the previous version?
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AC versions 3.41 to 21 (5010 UKI Full (but I'm regretting it!) )
Mac OSX 10.13.1 Mac Pro-2013 32gbRam AMD FirePro D500 3072 MB graphics
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December 22, 2017, 4:32 am
Author:
DGSketcher
Posted: Fri Dec 22, 2017 1:32 pm (GMT+1)
I would get in touch with GSUK tech support. I had a similar thing a couple of updates ago which turned out to be something in the handrail code.
Also make sure everything is up to date, High Sierra is now at 10.13.2 and I have no problems in the 3D window.
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Apple iMac MacOS High Sierra / AC21UKI (most recent builds)
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December 22, 2017, 4:51 am
Author:
fuzzytnth3
Posted: Fri Dec 22, 2017 1:51 pm (GMT+1)
| DGSketcher wrote: |
Also make sure everything is up to date, High Sierra is now at 10.13.2 and I have no problems in the 3D window. |
Thanks for that. I have now emailed UK Tech Support along with lots of Crash Log IDs
I had upgraded to High Sierra but it made ArchiCAD 21 Build 4022 incredibly slow on my 2013 Mac Pro and it wasn't easy downgrading the install back to Sierra 10.12.6 so I'm a bit nervous about upgrading to High Sierra.
Also Graphisoft state on their hardware requirements webpage that Mac OSX 10.12 is the recommended operating system for ArchiCAD 21 not High Sierra
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AC versions 3.41 to 21 (5010 UKI Full (but I'm regretting it!) )
Mac OSX 10.13.1 Mac Pro-2013 32gbRam AMD FirePro D500 3072 MB graphics
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December 22, 2017, 6:11 am
Author:
DGSketcher
Posted: Fri Dec 22, 2017 3:11 pm (GMT+1)
I held off installing High Sierra until the AC21 5010 release which is supposed to solve the last of the major incompatibilities. I did install the 5010 update first and had to do a reboot to get it running. I then backed up everything but High Sierra was a flawless install if a little long winded, I think it took about an hour to upgrade my Mac. The GS hardware page is probably due an update but they are also still localising 5010 so that may be why it hasn't changed yet.
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Apple iMac MacOS High Sierra / AC21UKI (most recent builds)
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December 22, 2017, 8:38 am
Author:
pozsiani
Posted: Fri Dec 22, 2017 5:38 pm (GMT+1)
I have the same problem. I wanted to install AC21 on my laptop to work at home in the holiday. I had already AC 20 on it, OpenGL works still fine in that version. But now I need 21, I see OpenGL in the folder but not in the Add-on Manager in AC21. I cannot even add it manually.
win10pro hp powerbook 6470b intel i5 intel hd graphics 4000
Driver up to date. OpenGl Entensions Viewer 5.0.6 shows I have OpenGl 4.0, up to date too.
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December 22, 2017, 8:43 am
Author:
pozsiani
Posted: Fri Dec 22, 2017 5:43 pm (GMT+1)
I have the same problem. I wanted to install AC21 on my laptop to work at home in the holiday. I had already AC 20 on it, OpenGL works still fine in that version. But now I need 21, I see OpenGL in the folder but not in the Add-on Manager in AC21. I cannot even add it manually.
win10pro hp powerbook 6470b intel i5 intel hd graphics 4000
Driver up to date. OpenGl Entensions Viewer 5.0.6 shows I have OpenGl 4.0, up to date too.
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December 22, 2017, 9:43 am
Author:
Todd Oeftger
Posted: Fri Dec 22, 2017 6:43 pm (GMT+1)
Yes, the Open GL is not an option on my AC21. See the Add-On Manager screenshot. How do I solve this? I am running the trial version and have burned up 4 days trying to get this to work.
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Archicad 21, Windows 10, Asus ZenBook Pro i7, 16GB, NVIDIA GForce 960M 2GB
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December 22, 2017, 10:48 am
Author:
pozsiani
Posted: Fri Dec 22, 2017 7:48 pm (GMT+1)
And could you find the solution?
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December 22, 2017, 11:27 am
Author:
Todd Oeftger
Posted: Fri Dec 22, 2017 8:27 pm (GMT+1)
I did find a solution.
Make sure the video drivers are up to date.
I use Windows 10. I had to uninstall AC21.
Restart.
Installed AC21 build 3005.
Installed AC21 Update 5010.
Restart.
When I checked the OpenGL add-on, it was there and the 3D views were showing correctly and panning smoothly.
Also I made sure that nothing else was open or running.
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Archicad 21, Windows 10, Asus ZenBook Pro i7, 16GB, NVIDIA GForce 960M 2GB
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December 22, 2017, 12:45 pm
Author:
Todd Oeftger
Posted: Fri Dec 22, 2017 9:45 pm (GMT+1)
An update: The solution with Open GL is corrected. I can see the Open GL in the Add-On Manager, BUT AC21 is crashing within five minutes of starting every time. I am using the trial version. Could the trial version be a factor?
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Archicad 21, Windows 10, Asus ZenBook Pro i7, 16GB, NVIDIA GForce 960M 2GB
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December 23, 2017, 3:41 am
Author:
pozsiani
Posted: Sat Dec 23, 2017 12:41 pm (GMT+1)
For me it turned out to be a problem with the video drivers installed on my HP ProBook 6470b with an Intel HD Graphics 4000 video card. With the default (and latest, officially supported) driver from HP, which is 9.17.10.4229 (26.05.2015), I got the "OpenGL has been disabled" error, though the OpenGL version supported by this driver is 4.0 (I verified it also with a third party tool).
The solution was upgrading the driver manually using the guidelines from Intel: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html. With the latest driver 10.18.10.4653 (07.04.2017) it seems to work now, I can select and use the OpenGL option in the 3D-Engine dropdown menu.
It does not crash on my computer.
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December 23, 2017, 3:48 am
Author:
pozsiani
Posted: Sat Dec 23, 2017 12:48 pm (GMT+1)
I had the same problem yesterday, AC21 could not find the OpenGL Add-On, it wasn't in the list and I could not even add it manually...
For me it turned out to be a problem with the video drivers installed on my HP ProBook 6470b with an Intel HD Graphics 4000 video card. With the default (and latest, officially supported) driver from HP, which is 9.17.10.4229 (26.05.2015), I got the "OpenGL has been disabled" error, though the OpenGL version supported by this driver is 4.0 (I verified it also with a third party tool).
The solution was upgrading the driver manually using the guidelines from Intel: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html . With the latest driver 10.18.10.4653 (07.04.2017) it seems to work now, I can select and use the OpenGL option in the 3D-Engine dropdown menu.
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December 26, 2017, 9:34 pm
Author:
Roopa A
Posted: Wed Dec 27, 2017 6:34 am (GMT+1)
I bought a new laptop with all the configuration recommended by Graphisoft. And I tried installing ArchiCAD 18 in this it installed. But the 3D window is not coming. I tried reinstalling also but its not coming. Under navigator box it shows that it is in 3D window and all the 3D tools like orbit and all is showing but not the 3D window. What is the issue.
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Roopa A
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December 27, 2017, 7:32 am
Author:
Hmooslechner
Posted: Wed Dec 27, 2017 4:32 pm (GMT+1)
We have some of these errors, if two graphic-cards are in one Laptop - normally one Intel "onboard" and an extra graphic hardware eg. Nvidia. In these cases - Archicad can get problems with not showing 3D. Try to turn off the Intel-Card in the BIOS of your computer.
Graphisoft should program in a way, that an Intel-graphic-hardware is ignored completely if an other better one is implemented!!
in my opinion - it is an Graphisoft-issue!
Please solve immediately!
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AC5.5-AC21EduAut, PC-Win10, Macbookpro
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December 27, 2017, 10:41 pm
Author:
Roopa A
Posted: Thu Dec 28, 2017 7:41 am (GMT+1)
Thank you.
In system where to switch off the Intel. The system can you tell. Please....
I tried all other settings I don't got it. So please.
Thank you.
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Roopa A
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