January 25, 2017, 8:37 am
Author:
AndRec
Posted: Wed Jan 25, 2017 5:37 pm (GMT+1)
Hi, following some PM help i received i will post this problem here, so if someone else have the same kind of issue we could try to find a solution together.
The Issue:
Archicad work smoothly in every aspect but when interacting with cinerender, If in surfaces material panel or in rendering preview (or full rendering), Archicad 20 (4020) appear as frozen and in the activity monitor show as not responding (while cinerender appear as working) in both cpu and ram panel.
Leaving the program not responding results in the rendering taking place after like 10 to 20 minutes
here is an example:
this is the situation after 15 minutes of not responding with the lowest settings (all disabled basically and low resolution), after that the render took place normally in few seconds:
![]()
this is the ultrabasic test (all default material and lighting) on new new file from before:
![]()
a test in the surface palette after trying to switch to maxon cinerender from open gl ends with the same not responding for several minutes.
The activity monitor appear as this:
RAM
![]()
CPU
![]()
The SPECS:
Macbook pro retina 2013
Mac OS sierra 10.12.3
2.7ghz i7
16gb RAM
512SSD
TESTED on:
this computer and other similar spec macbook pro with same results, (!) on all computer there was installed cinema 4d with no issue on rendering and vector works 2016 (maybe some conflict), now removed.
ATTACHED :
attached a sample log from the activity monitor from the archicad frozen process for the support or for whom can understand it.
Opinion:
something is going wrong in the preparation phase of the rendering (of the palette and the model when with cinerender), all method of render, even high quality with internal and sketch render works great and instantaneously.
Hope all this can help solve this problem to me and other users, and as always sorry if my english hurts some one ![Smile]()
Andrea
EDIT:
I'm using the italian student edition so only update 4020 for me, if this could be the problem can someone point me on how to download the international version to test if the problem persists? in my archipage its showing only italian version with a "*favorite language" and i don't know how to change that...
↧
January 25, 2017, 9:28 am
Author:
Da3dalus
Posted: Wed Jan 25, 2017 6:28 pm (GMT+1)
We had this problem back in 2013, but solved it by completely eradicating the SMB network, and painstakingly relinking Hotlinks, Drawing Links, and Publisher Sets to the AFP path in HUNDREDS of active projects. Our office is all-Mac. Not fun.
Things have been much better, but since then, SMB has become the preferred protocol of Apple (I'm not sure how much longer AFP will live), and the growth and management of our company is requiring Windows integration (yes, Revit), so we're planning to convert back to SMB.
Can anyone tell me if this issue has been resolved, as of ArchiCAD 20? Have the logins been removed from the paths in Mac? If I change my protocol, will all of my thousands of links be broken? If so, it's going to be a lot of lost hours!
_________________
Chuck Kottka
Orcutt Winslow
Phoenix, Arizona, USA
ArchiCAD 20 (since 4.5)
Mobile: Macbook Pro 15" Retina OSX 10.11.6 Core i7 2.5GHz/16GB RAM/Intel Iris Pro 1536MB
Home: Mac Pro OSX 10.11.6 Dual-Quad 2.8GHz/16GB RAM/512MB nVidia GeForce 8800GT
↧
↧
January 25, 2017, 9:28 am
Author:
Da3dalus
Posted: Wed Jan 25, 2017 6:28 pm (GMT+1)
We had this problem back in 2013, but solved it by completely eradicating the SMB network, and painstakingly relinking Hotlinks, Drawing Links, and Publisher Sets to the AFP path in HUNDREDS of active projects. Our office is all-Mac. Not fun.
Things have been much better, but since then, SMB has become the preferred protocol of Apple (I'm not sure how much longer AFP will live), and the growth and management of our company is requiring Windows integration (yes, Revit), so we're planning to convert back to SMB.
Can anyone tell me if this issue has been resolved, as of ArchiCAD 20? Have the logins been removed from the paths in Mac? If I change my protocol, will all of my thousands of links be broken? If so, it's going to be a lot of lost hours!
_________________
Chuck Kottka
Orcutt Winslow
Phoenix, Arizona, USA
ArchiCAD 20 (since 4.5)
Mobile: Macbook Pro 15" Retina OSX 10.11.6 Core i7 2.5GHz/16GB RAM/Intel Iris Pro 1536MB
Home: Mac Pro OSX 10.11.6 Dual-Quad 2.8GHz/16GB RAM/512MB nVidia GeForce 8800GT
↧
January 25, 2017, 9:38 am
Author:
Eric Batte
Posted: Wed Jan 25, 2017 6:38 pm (GMT+1)
Nope. As far as I am aware the behavior in AC remains the same. I've got to switch to SMB only as well, but dread it because of this issue.
It has only been made worse since Apple started defaulting to SMB when a user browses to the server in Finder. Finder still after all these years won't retain network share aliases in the sidebar. So when a user loses network connection the alias will disappear. Then they will always browse to the share and for that session the share will be SMB not AFP.
For a couple of years I've just kept both SMB and AFP running knowing/hoping that the act of users browsing via SMB might eventually overtake AFP use on new AC projects.
I guess the only way to know how successful that has been is to turn of AFP and listen for the screams. ![Wink]()
_________________
Eric
MacBook Pro (Retina, Mid 2012), 8 GB RAM, Mac OS 10.11.3, 27" Thunderbolt Display
↧
January 19, 2017, 4:58 pm
Author:
dcerezo
Posted: Fri Jan 20, 2017 1:58 am (GMT+1)
Some days it will work just fine. On others, it will crash constantly. Is anyone else experiencing this or is it just me?
_________________
ArchiCAD 20 - iMac 27", Late 2012, 3.2 GHz Intel Core i5, 32GB Ram, Nvidia GeForce GTX 675 MX 1GB, OSX Sierra 10.12.2
↧
↧
January 20, 2017, 7:41 am
Author:
DGSketcher
Posted: Fri Jan 20, 2017 4:41 pm (GMT+1)
Is the crash model specific?
If you only have 4Gb RAM that is the absolute minimum for AC20.
I am running AC20 with 8Gb on Sierra without issue.
_________________
Apple iMac MacOS Sierra / AC20UKI (most recent build)
↧
January 20, 2017, 7:58 am
↧
January 20, 2017, 8:59 am
Author:
dcerezo
Posted: Fri Jan 20, 2017 5:59 pm (GMT+1)
My iMac has 32GB of RAM. I have updated it with the latest build. I have tried to pinpoint if there was anything specific that was triggering the crash, but I can't find anything...it's completely random. Sometimes it happens when I orbit in 3d. Sometimes it happens when I select a tool, any kind. Sometimes it happens when saving. Sometimes when opening a file. Heck, sometimes it happens while I'm reading something on my desk and when I look up...bam....crash.
I'm not sure if it's an AC thing, but I thought I'd check.
Here's the most frustrating part: it never, ever, ever happens when AC is closed.
_________________
ArchiCAD 20 - iMac 27", Late 2012, 3.2 GHz Intel Core i5, 32GB Ram, Nvidia GeForce GTX 675 MX 1GB, OSX Sierra 10.12.2
↧
January 21, 2017, 11:23 am
Author:
Ralph Wessel
Posted: Sat Jan 21, 2017 8:23 pm (GMT+1)
| dcerezo wrote: |
it's completely random. Sometimes it happens when I orbit in 3d. Sometimes it happens when I select a tool, any kind. Sometimes it happens when saving. Sometimes when opening a file. Heck, sometimes it happens while I'm reading something on my desk and when I look up...bam....crash.
Here's the most frustrating part: it never, ever, ever happens when AC is closed. |
This might indicate a hardware problem, e.g. RAM, VRAM or graphics card. Random crashes, especially when no activity is taking place, doesn't sound characteristic of ARCHICAD. The fact that you're only seeing problems in that context might only be due to ARCHICAD making greater use of the machine's resources.
Do you have any hardware diagnostics tools? If not, do you have an Apple Store handy? They could run some diagnostics tests for you. They might also glean clues to the cause of the failure from your log files.
_________________
Ralph Wessel
Cadimage
↧
↧
January 21, 2017, 11:42 am
Author:
Karl Ottenstein
Posted: Sat Jan 21, 2017 8:42 pm (GMT+1)
| dcerezo wrote: |
| My iMac has 32GB of RAM. ... |
Please click the text link "Profile" near the top of the page to update your signature... which currently says you are running AC 12 Demo on an ancient MacBook Pro. ["ArchiCAD 12 (DEMO Version) - MacOSX 10.5.6 - MacBook Pro 2.4GHz Intel Core 2 Duo, 4GB Ram"]
On the question... I'm with Ralph. Sounds like a hardware issue. Any unusual 3rd party devices plugged in? Did you expand the iMac memory yourself with 3rd party memory? Gone to App Store > Updates tab and verify that you have the latest patches to Sierra?
_________________
AC 20 US, Artlantis 5, Adobe CS 6, Piranesi 6, Final Cut Pro X, etc.
8 Core 2.8 Mac Pro/12GB RAM, SSD, ATI 5770/1GB, 27" LED Cinema/Dell U2415: OS 10.11.6
↧
January 22, 2017, 2:27 pm
Author:
dcerezo
Posted: Sun Jan 22, 2017 11:27 pm (GMT+1)
Well, I'm trying to figure it out. So far no luck, I've tried looking at any 3rd party apps that might be causing the error, but still nothing. If I find out what's going on, I'll post an update.
Thanks!
P.S. I updated my profile, thanks Karl.
_________________
ArchiCAD 20 - iMac 27", Late 2012, 3.2 GHz Intel Core i5, 32GB Ram, Nvidia GeForce GTX 675 MX 1GB, OSX Sierra 10.12.2
↧
January 23, 2017, 9:48 pm
Author:
NCornia
Posted: Tue Jan 24, 2017 6:48 am (GMT+1)
Hi dcerezo,
I had a similar issue on my Mid-2012 MacBook Pro. The screen would either freeze, get distorted or go black. At first the Apple experts at he genius bar pointed to ARCHICAD as the cause since that is the tool I use most of the time and where I saw the problem most frequently. But after I re-installed a clean stock OS X and launched Chess, Apple Maps, iTunes visualizer and any other built-in OS X apps with more than average 3D visualization the problem also occurred. It ended up being a fault between the Nvidia GPU and the motherboard. Apple eventually put out a recall on mid-2012 models: https://www.apple.com/support/macbookpro-videoissues/.
It looks like the same problem may have affected a small group of Late-2012 iMacs as well: https://discussions.apple.com/thread/7116466?start=0&tstart=0 Although a hardware fault is not necessarily good news, maybe it at least helps narrow down troubleshooting for you. It seems mainly the 2012 models had these issues.
Best regards,
_________________
Nicholas Cornia
Technical Support Engineer
GRAPHISOFT North America
Follow us on Twitter
Graphisoft HelpCenter
↧
January 24, 2017, 8:03 am
Author:
dcerezo
Posted: Tue Jan 24, 2017 5:03 pm (GMT+1)
Hi NCornia,
The little voice inside my head told me this could be a hardware issue but I was trying to ignore it. I hope it isn't, but we shall see.
I'm not a computer hardware or software guru, but I always wonder why these things don't show up in the first few years of having the computer. Wasn't the glitch always there? For years the iMac worked fine. So troubling.
Thanks!
_________________
ArchiCAD 20 - iMac 27", Late 2012, 3.2 GHz Intel Core i5, 32GB Ram, Nvidia GeForce GTX 675 MX 1GB, OSX Sierra 10.12.2
↧
↧
January 25, 2017, 12:21 pm
Author:
Ralph Wessel
Posted: Wed Jan 25, 2017 9:21 pm (GMT+1)
| dcerezo wrote: |
| I'm not a computer hardware or software guru, but I always wonder why these things don't show up in the first few years of having the computer. Wasn't the glitch always there? For years the iMac worked fine. So troubling. |
If you can, arrange to take it into an Apple Store to have the problem looked at. My son took a MacBook Pro in that was randomly crashing, and they determined it was on a list of machines with a faulty graphics card –á
I think they replaced the whole motherboard for free. I also took a MacBook Pro with something odd happening to the screen surface, and they replaced the whole screen for free because it was on a list with a manufacturing fault giving rise to de-lamination. Apple provides good support if you take the trouble to ask for advice.
_________________
Ralph Wessel
Cadimage
↧
January 25, 2017, 12:52 pm
Author:
dcerezo
Posted: Wed Jan 25, 2017 9:52 pm (GMT+1)
I ran the Apple Hardware Test and it turns out it is hardware related, but it's the RAM. In the processing of identifying which ones are bad and then going to replace them.
_________________
ArchiCAD 20 - iMac 27", Late 2012, 3.2 GHz Intel Core i5, 32GB Ram, Nvidia GeForce GTX 675 MX 1GB, OSX Sierra 10.12.2
↧
January 25, 2017, 11:50 pm
Author:
Erwin Edel
Posted: Thu Jan 26, 2017 8:50 am (GMT+1)
SMB on our macs is dodgy at best. Connection to the server comes and goes, saving back files that you opened an hour before, sometimes yields error messages about read/write rights and such. I'm no MAC guru (far from it), but a few quick google searches showed that this is a common problem with MAC and some suggested getting 3rd party software as the apple software isn't working properly. We do not use the macbooks enough for ArchiCAD at the moment to merit that investment.
That said, if this about network paths, we have no problems there. We use both windows and OSx in the office and our server runs on windows server. Projects open fine on either platform and the libraries, modules, etc are found when using network links. 'Mounting' the network to a path like U:\ on windows and linking to that does not work between the two platforms, but just straight linking the network adress works fine.
_________________
Erwin Edel, Project Lead, Leloup Architecten
www.leloup.nl
ArchiCAD 9-20 NED FULL
BIMx
Windows 7 Professional SP1 64-bit / OS X El Capitan
Adobe Design Premium CS4
↧
January 26, 2017, 10:09 am
↧
↧
January 26, 2017, 12:19 pm
Author:
AndRec
Posted: Thu Jan 26, 2017 9:19 pm (GMT+1)
same thing here on mac , have made a detailed post about it...any info?
↧
January 26, 2017, 12:19 pm
Author:
AndRec
Posted: Thu Jan 26, 2017 9:19 pm (GMT+1)
same thing here on mac , have made a detailed post about it...any info?
↧
January 26, 2017, 6:55 pm
Author:
Barry Kelly
Posted: Fri Jan 27, 2017 3:55 am (GMT+1)
dcerezo,
I see you have a Geforce video card.
I know nothing about Macs but do you have a program installed called "GeForce Experience" by any chance.
I just had a PC that would not show the 3D view when something was selected (just a white or black screen) and then started to crash Archicad if we didn't switch bac to 2D quick enough.
In-installing that program fixed it.
With Geforce card just install the drivers and not all the other stuff for enhanced features.
Barry.
_________________
Versions 6.5 to 20
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision M6800 - i7 4700MQ @ 2.40GHz, 16GB RAM, AMD FirePro M6100 (2GB), Windows 7 64bit
↧
